Terms and Conditions

Information about the supplier of service

Supex s.r.o.
Kapitulská 11
974 01 Banská Bystrica
T. (+421) 944 731 748

(+421) 905 654 006

Tax ID: SK2121651741
Business ID: 54382335

Field of application

These terms and conditions are applied in case of booking and payment of accommodation (beds in dormitories or rooms) of a client in the GRAN hostel in Banská Bystrica.


The prices listed on the site are in euros – all taxes and charges included.
The GRAN hostel reserves the right to change prices. Bookings already confirmed by the hostel are calculated at the rate applicable at the time of booking.

How to handle bookings?

Reservations are accepted for individuals, families or groups of up to eight people for a maximum stay up to 30 consecutive nights.
Each booking will be confirmed by the GRAN hostel. If not, reservation is not valid. The day of arrival the reservation is valid until 21.00 hour. If arriving late, the customer has to inform the hostel before the end of the reservation.
If the client is too late and this without prior notice, or does not come at all, he is not entitled to a partial refund to compensation.
Every modification or cancellation must be made in writing to the hostel leaders.

Method of payment

Full payment (by credit card/cash) upon arrival at the property.

Using the website

GRAN hostel disclaims any liability for any direct or indirect consequences arising from the use of the site by any circumstances, either because of failures, unavailability of information of the GRAN hostel or system problems caused by the telecommunications network.
GRAN hostel disclaims any liability for any direct or indirect consequences resulting from the incompatibility of the system with those of the client, due to the configuration of the internet connection or if the technical equipment of the customer does not restore the existing data on the site and / or transmit any information related to the customer.
GRAN hostel is not liable for any damage resulting in material and / or logistics configuration of the client, as well as data loss by:
– the use of the website;
– the use of electronic means of communication such as e-mail for communication between the client and GRAN hostel;
– errors or viruses on your computer;
– downloading files or programs.

Changes of the general terms and conditions

The terms and conditions may be changed at any time. Before each new transaction, the client has to check the terms and conditions.

Absolute necessity

GRAN hostel cannot be held liable under any circumstances for unused bookings as a result of circumstances for which the hostel could neither foresee nor avoid even with the utmost caution.
These circumstances may include, without satisfying completeness: war, threat of war, riots, hostilities, strikes or other trade union actions, natural disasters, fires, terrorist activities, technical problems with public transport, the closure of airports or ports, cancellation of ferry, quarantine, epidemics, weather conditions, government intervention or other circumstances beyond our control.

Governing law and jurisdiction

These terms and conditions are subject to the grand ducal law. Contentious issues belong to the jurisdiction of the courts of the Slovakia.

Information and house rules

  • Out of consideration for other guests, the hostel must be quiet from 10.00 p.m. until 6.30 a.m.
  • It is not allowed to smoke in the building. Preparation of meals, as well as consuming alcohol, is not permitted in your room.
  • The possession or consumption of narcotics, as well as any abuse of alcohol or pharmaceuticals are prohibited in the buildings and on the grounds of the hostel.
  • It is not allowed to take food from the breakfast buffet with you.
  • The use of bedding is mandatory.
  • Please do never leave your luggage or other valuables unattended. We decline all responsibility.
  • It is strictly prohibited to invite third parties to the dorms. Access to any dorm is exclusively reserved to guests staying overnight.
  • For all damage caused in our house, please contact the reception desk immediately.
  • Animals are not permitted. Dogs are welcome by prior arrangement.
  • It is not allowed to sell any items or services for its own account or that of a third party.
  • The hostel is committed to environmental protection and nature conservation. Therefore, we ask you to separate waste and to use energy and water responsibly. When leaving the room, please turn off the heating, shut the window and turn off the light.


Privacy Policy

Your Privacy: Overview

This privacy policy (this “Privacy Policy”) tells you about the information that GRAN hostel (“GRAN,” “we,” “us” or “our”) collects in connection with the operation of its website, (the “Site”) and all related online services offered by GRAN Hostel (the “Services”), how the information is used and how you can access and correct certain information that we may collect.

Please note that this Privacy Policy applies only to information collected from you by GRAN hostel via the Site and/or Services. It does not apply to information obtained or disclosed in offline correspondence, at our brick & mortar locations or through other personal contacts with GRAN representatives.

Further, the Site and/or Services may contain links to other entities’ websites that are not controlled or operated by GRAN. This Privacy Policy does not apply to such third party websites, and GRAN is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore, we encourage you to request and review the privacy policies of any third parties upon disclosing your information to other parties or visiting any third party websites.

Collection of Your Information

You can access some areas of the Site and/or Services without submitting any personally identifiable information. GRAN collects personally identifiable information only if you choose to complete the online forms to contact us, complete a profile/register for an account, provide  feedback or to request information or assistance through the Site and/or Services.

The personally identifiable information that GRAN collects through these portions of the Site includes your name, username, password, email address, and telephone number and any other personally identifiable information that you choose to include in your profile or in your submissions to us. You represent and warrant that you have the right and authority to provide any information provided by you.

GRAN may also collect certain non-personally identifiable information in connection with the operation of the Site and/or Services, including IP addresses, browser or operating system information, data on advertisements or links on which you click, and the websites that you visit before or after you visit the Site and/or Services. Such information is maintained by GRAN or service providers acting on behalf of GRAN. Other users of the Site and/or Services may be able to view your information.

Protection of Your Information

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, GRAN uses physical, technological and administrative procedures to attempt to protect the personally identifiable information we collect through the Site and/or Services.

Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Site and/or Services may be read or intercepted by others. If you have any questions about the security of personally identifiable information collected by GRAN, please contact us at:

Use of Your Personally Identifiable Information

Upon our collection of your personally identifiable information, GRAN may use such personally identifiable information internally, separately or in combination with pre-existing information, for the following purposes:

• To provide any requested information, products or Services;
• To troubleshoot problems with the Site and/or Services;
• To customize your experience on the Site and/or Services;
• To enforce our Terms of Service, Forum Communication Policy or comply with this Privacy Policy; or
• To contact you with more information about GRAN and its products and services, if you are voluntarily subscribed to a newsletter.

Disclosure of Your Information

We may disclose your personally identifiable information to our subsidiaries or affiliates and to third party partners whom we occasionally hire to provide services on our behalf, including support services, website services, delivering promotional materials, answering customer questions about our services and new services. GRAN will only provide those third party partners with the personally identifiable information they need to deliver the services to us and/or on our behalf, and they will be contractually prohibited from using that information for any other purpose. In the event that GRAN is involved in a transaction such as a merger, stock purchase or sale, or sale of substantially all of GRAN assets, your personal information may be transferred to the other party in such transaction.

GRAN hostel reserves the right to disclose your personally identifiable information if required to do so by law or legal process or otherwise requested by any law enforcement officer or agency acting under color of law. In addition, GRAN reserves the right to disclose your personally identifiable information based on the good faith belief that such action is necessary or appropriate to:
(a) protect and defend the rights or property of GRAN, or
(b) act in urgent circumstances to protect the safety or security of the public or of users of the GRAN hostel’s Site and/or Services.


GRAN may also use cookies to gather information about your visits to our Site and/or Service in order to enhance your experience. A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Site and that information helps us to understand your preferences and improve your experience with the Site and/or Services. Cookies are also used for such activities as remembering your user name and password, if necessary.

You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Mozilla, Firefox, or Internet Explorer). There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the Site and/or Service.

Website Analytics.

Site uses Google Analytics and other similar services to help analyze how you use the Site and/or Service. These analytic services uses cookies, (as defined in Section above). The information generated by the cookie about your use of the Site and/or Service is transmitted to the service. This information is then used to evaluate various uses of the Site and Service and to compile statistical reports on Site and Service activity for us, and us alone. We will never (and will not allow any third party to) use these analytics service tools to track or to collect any of your personally identifiable information.

Survey Data.

In the event that you submit data to GRAN through an online survey or poll, our use of such data may be subject to further restrictions. We invite you to review the additional terms posted along with each survey or poll found on the Site and/or Service for more information on any additional restrictions.

No Spyware or Adware.

We do not install any spyware or adware in connection with our Site/Services, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. “Spyware” or “adware” is any software which has been downloaded to or installed on an Internet user’s computer or device, without the user’s actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred.

Our Security Practices.

The account information associated with the Site and any of our Services is password protected for your privacy and security. You choose your password for any of our Services so the strength of that password is determined by you. We recommend that you choose a unique password and require that you not share your password with anyone else. In certain areas, we use industry-standard SSL encryption to protect data transmissions.

Retention of Your Personally Identifiable Information

The personally identifiable information that you provide will be stored and maintained by GRAN hostel until you instruct us otherwise, or, in GRAN’s sole discretion, for the longer of:
(a) for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected and
(b) for so long as we are required to maintain such information by law or other applicable rules or regulations.

Children’s Privacy

GRAN recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site and Services are not intended for children under the age of 13. GRAN does not target its Site and/or Services to children under 13. GRAN does not knowingly collect personally identifiable information from children under the age of 13. If a child who we know to be under the age of 13 and for whom we have not received parental consent attempts to utilize the Site or Services, he/she will not be able to access it and may receive a message which relays that he/she is not eligible for such feature.

Choice and Opt-Out Preferences

GRAN does not collect your personally identifiable information unless you choose to provide it. If, at any time, you prefer not to receive further e mail communications from GRAN (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by GRAN.

If, at any time, you prefer not to receive any other form of communication from GRAN, you will have the ability to unsubscribe from such communications by contacting us at:

Access and Accuracy

GRAN will use commercially reasonable efforts to provide access to your personally identifiable information if you request such access in writing submitted to: GRAN reserves the right to deny access to your personally identifiable information:

  • when such denial of access is required by law;
  • when granting you access is reasonably likely to negatively impact other people’s privacy;
  • when such access to your acceptance of This Privacy Policy and Revisions to This Privacy Policy is cost prohibitive;
  • when your acceptance of This Privacy Policy and Revisions to This Privacy Policy is necessary to protect GRAN’s rights and property, and
  • when such requests are frivolous or made in bad faith.

If you believe that the personally identifiable information maintained by GRAN about you is inaccurate or incomplete, you may notify GRAN in writing describing in details any inaccuracies or omissions, submitted to: Following receipt of such a properly submitted written notice, GRAN will, within a reasonable time period, use commercially reasonable efforts to, in its sole discretion, either:

  • amend or correct your personally identifiable information to reflect corrected or additional information provided by you, or
  • in connection with your personally identifiable information, make note of any claimed inaccuracies or omissions reflected in the notice submitted by you.

Your Acceptance of This Privacy Policy and Revisions to This Privacy Policy

By using the Site and/or Services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the Site and/or Services. GRAN reserves the right, in our discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. All revisions will be posted to the Site and/or Services. We urge you to review this Privacy Policy frequently for changes. Your continued use of the Site and/or Services means that you accept those changes.

Questions or Comments

GRAN welcomes questions and comments about this Privacy Policy. Questions or comments should be directed to GRAN’s privacy policy compliance department:

Via email: